Vidiofy provides you with a certain number of credits to export videos based on your plan. You can generate more videos and preview them on our editor, but when you click on export (which is required to download the video file), Vidiofy you consume 1 video credit.

Every user who signs up to Vidiofy gets 5 video credits for free. There are no feature restrictions except some custom features that are only available to our Enterprise customers.

When you have successfully made the payment for upgrading to a Pro plan, we’ll immediately update your credits to the new video credit limit (15 per month). These credits will be reset to the plan’s limit every month depending on your billing dates.

When you cancel your pro subscription, your subscription will be marked as cancelled and will be effective from the end of your current billing cycle. You can still use the rest of the video credits until the end of your billing cycle (depending on whether it’s monthly or yearly).

You can still preview videos you had created and download any videos you had previously exported during the subscription period. But you won’t be allowed to export any new videos since you might have insufficient credits in your free plan.

Please send us a message on the chat widget inside the tool or email us at support@1bstories.com. Note, the outcome of the refund request is determined on a case by case basis.

Please send us a message on the chat widget inside the tool or email us at support@1bstories.com.